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Which payment methods do you accept?
We accept all major credit cards, prepays with wire-transfer, cashier's check and money order, Paypal, purchase orders from major accounts such as government agencies and universities. See our Payment Policies for more details.
I recently moved. My billing address may be incorrect.
To avoid delays, please provide both the old and new addresses. Filling out the online authorization form may help the verification process.
May I use my company credit card and have the order shipped to my home?
Yes. However, it will take longer for us to verify the order. To avoid delays, please fill out the online authorization form and send it to us.
May I use my credit card, but have the order shipped to my friend's house?
Yes. This is often useful if you don't have anyone receiving the package during business hours, when you have your friend building a computer for you, or when you are purchasing a gift. Please provide both the shipping and billing addresses and phone numbers. Such orders will require longer verification time. The online authorization form may be helpful.
How do we get net terms with your company?
Net terms are available only to government agencies (central, state, city and county), universities, colleges, other established academic accounts, and News Papers. Very rarely we offer net terms to resellers. If you are qualified, you must first fill out the account application form. The approval process may take 5-15 business days depending on how fast your bank and trade references respond to our credit check. Once approved, mail your purchase order to order@axissoftmedia.com
Why do I see two charges on my order?
Our online system does not allow more than one charge per order number. If you could confirm that your order was charged twice by faxing us the statement from your bank, we'll issue a credit to correct it right away. In all our years of operation, this has only happened twice.
Do you accept COD (Cash on Delivery) payments.
Sorry, but no. We no longer accept COD payments. COD payments caused too much trouble for us in the past.
I see a charge in my statement, but I don't remember buying anything from Axis.
If you give us your name or other information such as address, we can do a search to see if there is any order placed under your name or shipping address. Confusion often arises after other family member placed the order on your behalf. Some times people just forgot what they ordered a few weeks ago. In these situations, we'll let you know what the order is for and where it was shipped to kindly refresh your memory.

If indeed you did not authorize the purchase AND the product was shipped to an address/person unknown to you, you should contact your credit card company immediately. It's highly suggested that you cancel your credit card account immediately. We'll cooperate with your credit card company to launch any necessary investigation.
How do I do a wire transfer?
Wire transfer is a direct money transfer from your bank to our bank. It is often used for large orders and overseas orders to secure payment quickly. If you choose the wire-transfer option, you'll be given a dedicated number after placing the order to give us a call to get an instruction on how to proceed with the wire transfer.

How Does It Work?
(1) Add all of your items to your shopping basket to get an order total.
(2) Add this item to your shopping basket.
(3) Change the quantity for this item to the order total in a whole number. The discount amount will be taken care of automatically.
(4) Alternatively, please use wire discount coupon code in the second order page to claim the discount automatically.

Rules:
(1) You can combine this discount with other discounts.
(2) Only orders paid with wire-transfer qualify for this discount.
(3) Axis SoftMedia Inc. reserves the right to change an order total as a result of disqualifying this discount item.
(4) If a customer changes his or her mind and decides to pay the order with credit card or check instead of wire-transfer, the discount amount must be added back to the order.
(5) If you forgot to add this item or coupon code to your order, we can always deduct the discount amount after the order has been placed should you decide to wire-transfer the payment. However, we cannot give refund or credit back to orders that have already been paid with wire-transfer if the discount is missed at the first place.
(6) This discount applies to international orders.
(7) Shipping amount is not included in the discount.
(8) Axis SoftMedia Inc. reserves the right to change or cancel this program without notice.
Do you accept international credit cards?
YES, all international cards we accept.
Do you accept personal checks?
No, we no longer accept personal checks. Please make arrangement for cashier's check, money order, or other types of payment methods. Note: We do accept payments via Paypal OR CCAVENUE. You can use PayPal OR CCAVENUE to more or less make an electronic check by adding money to your Paypal OR CCAVENUE account and then sending it.
Do you accept purchase orders from government or universities?
Yes, we do. You may place an order online first to get the total order amount so that you can get your purchase order issued by your accounting department. Then mail your purchase order to order@axissoftmedia.com. Include an e-mail address if you want to receive shipping confirmation for your order. We'll verify the purchase order by phone calls directly to your accounting department.
Do you accept debit cards?
Yes, we do. Including commercial, personal, and government debit cards.
Do you accept company check?
Yes we do, however if you company isn't part of the Fortune 1000 then we may wait for 4-8 business days for the check to clear the bank before shipping.
I returned a product I bought for Rs.100, but only Rs.85 was credited to my account?
There may be several reasons for the discrepancy. First, the shipping and labor costs, if any, are not refundable. This is because the shipping charge is never refundable from our shipping companies. Second, there is a restocking fee for most items. The restocking fee is used to recover some of the losses in the product depreciation. Restocking fee is not applicable to several items that we know depreciation does not occur very much within the time frame, such as memory modules.
Where do I send my check for prepay?
Please mail your check to:

Axis SoftMedia Inc.
Order # xxxxx,
103-T, Vaishali "B" Wing, Seth Motishah Road, Mazgaon, Mumbai 400010,
Maharashtra, India.

Please mark your order number on the check and on the envelope to avoid any delays in processing your order.
When do I expect my order after I mail the check?
We'll ship your order as soon as possible after receiving your check. For cashier's check and money order it will typically shipped within 1-2 business days after receiving your check. For personal and company checks, we'll wait until the checks clear the bank before shipping, which may take 4-8 business days. Once shipped, it would be up to the shipping method and shipping company on when you'll receive the order. It's possible although rarely that your order may be delayed due to stock issues.
Government Buyers!
We are here serving all your URDU needs! By ordering from Axis SoftMedia Inc., you are joining hundreds of government identities including agencies, state offices, city branches, county offices and military bases that are purchasing from us on a regular basis. Click here to see a partial list of Axis SoftMedia Inc. government customers.

Axis SoftMedia Inc. is committed to Quality Products, Great Prices, and Excellent Services!

We accept government credit cards.
Yes, we do ship to APO and FPO address by EMS Indian Postal Services.

If a competitive bid is necessary for your purchase, please e-mail our government sales or mail a quote request to order@axissoftmedia.com. Our government specialists would be more than happy to help you with a competitive quote as soon as possible.

Yes, we accept purchase orders from government agencies. To authorize the purchase, you need to mail a formal P.O. with a cover letter on a government letterhead to order@axissoftmedia.com. To speed up the process, you may consider filling out an Axis SoftMedia Inc. account application form. Please include an e-mail address if you want to receive e-mail confirmation of the shipment.

You can get the exact amount of your order (plus shipping and handling) by placing an on-line order with Axis SoftMedia Inc. and present your e-mail or screen-printed order confirmation to your accounting department for the purchase order. Select "Purchase Order" as the payment method on the second order page. A new purchase order usually takes 1-3 extra days to process because of verification procedures. But orders from existing customers will receive immediate attention and be processed the same day.
Academic Buyers!
You are joining a long list of academic institutions, private and public, large and small, that have already purchased software from Axis SoftMedia Inc.. Click here to see a partial list of Axis SoftMedia Inc. academic customers.

Axis SoftMedia Inc. is committed to Quality Products, Great Prices, and Excellent Services.

Please note that some items on our website have special academic prices. If a competitive bid is necessary for your purchase, please e-mail our academic sales a quote request to order@axissoftmedia.com. Our academic account specialists would be more than happy to help you with a competitive quote as soon as possible.

We do take purchase orders from academic institutions. To authorize the purchase, you need to mail a formal P.O. with a cover letter on a school letterhead to order@axissoftmedia.com. To speed up the process, you may consider filling out a Axis SoftMedia Inc. account application form. Please include an e-mail address on the P.O. if you want to receive e-mail notification of your shipment.

You can get the exact amount of your order (plus shipping) by placing an order with Axis SoftMedia Inc. and present your e-mail or screen-printed order confirmation to your accounting department for the purchase order.

Axis SoftMedia Inc. is an Indian Corporation. Our Tax ID# is  XXXXXXXX. Axis SoftMedia Inc. is a City of Mumbai certified minority owned small business. Axis SoftMedia Inc. is a State of Maharashtra certified vendor. Click here to visit Axis SoftMedia Inc. special page.

Non-profit organizations in India are exempt from GST. You may claim the GST exemption in the Comment Section of the second order page. Or you can place the Tax-Exemption Option into your shopping basket.
Corporate Buyers!
We are here serving all your Urdu needs! By ordering from Axis SoftMedia Inc., you are joining hundreds of Indian corporations who are already our customers. Click here to see a partial list of Axis SoftMedia Inc. corporate customers.

Axis SoftMedia Inc. is committed to Quality Products, Great Prices, and Excellent Services!

If a competitive bid is necessary for your purchase, please e-mail our corporate sales or mail a quote request to order@axissoftmedia.com. Our corporate specialists would be more than happy to help you with a competitive quote as soon as possible.

Axis SoftMedia Inc. accepts purchase orders as a way of payment method only for corporate companies, Bombay Stock Exchange listed companies, academic accounts, and government agencies. To authorize the purchase, you need to fill out an Axis SoftMedia Inc. account application form and mail a formal P.O. with a cover letter on a company letterhead to order@axissoftmedia.com. Please include an e-mail address on the PO if you want to receive e-mail notification of your shipment.

You can get the exact amount of your order (plus shipping) by placing an order with Axis SoftMedia Inc. and present your e-mail or screen-printed order confirmation to your accounting department for the purchase order. Select "Purchase Order" as the payment method on the second order page.

If your company has a web site and would like to make money by placing a link to Axis SoftMedia Inc. web site, please consider joining Axis SoftMedia Inc. Affiliate Program.
Contacting us

Questions regarding this Privacy Statement or the information practices of the Company’s Web sites and Services should be directed to Axis SoftMedia Inc. Privacy by mailing us at:

Axis SoftMedia Inc. Privacy
103-T, Vaishali “B” Wing, Seth Motishah Road, Mazgaon, Mumbai 400010, Maharashtra, India.